Our Boarding and Pet Sitting Cancellation Policy

Pawsitive Pet Care's Boarding & Pet Sitting Cancellation Policy 

We understand that sometimes plans change, and sometimes these changes are outside of our control.  With that said, we make every effort to keep our availability as accurate and up-to-date as possible.  We also wish to be considerate of our staff's personal time and respect the fact that they set aside their own time to be available for our clients for pet-sitting services.  As such, we ask that clients please give us as much notice as possible if you need to change or cancel any services.  This may also allow us to offer the services to clients on our waiting list.

As our services are in very high demand, and we book very far in advance, we have the following cancellation fee schedule in place.

Unfortunately, because we are often turning away clients due to being fully booked, we require a non-refundable deposit with no exceptions.  This policy will always be discussed at our meet-and-greet, prior to confirming bookings.  We thank you for your understanding.

A deposit of 50% of the total service cost is required to guarantee the pet-sitting or boarding dates.   Post-dated cheques must be dated at least two weeks prior to the start of services.  There is a minimum $50 administration fee on all cancellations with no exceptions.

Once the deposit is received the booking is confirmed and the following cancellation policy is in effect:

14 or more business days:  cancellation fee of $50
13 business days:                cancellation fee of $60
12 business days:                cancellation fee of $65
11 business days:  cancellation fee of $70
10 business days:  cancellation fee of $75
9 business days:                 cancellation fee of $80
8 business days:                cancellation fee of $85
7 business days                 cancellation fee of $90
6 business days:               cancellation fee of $95
5 business days:  cancellation fee of $100
4 business days:  cancellation fee of $125
3 business days:  cancellation fee of $150
2 business days:  cancellation fee of $175
one business day:  cancellation fee of 50% of service cost
**One business day or less:     Deposit  (50% of service cost) is forfeited

Please note that the cancellation fee will never be more than 50% of the service costs, unless service cost is $100 or less in which case the $50 deposit is retained. 

As our services are in very high demand, and we are often turning away clients due to being fully booked, we require a non-refundable deposit with no exceptions.  This policy will always be discussed at our meet-and-greet, prior to confirming bookings.  We thank you for your understanding.

This policy is also provided with all boarding and pet-sitting invoices and is also available on our website at PawsitiveCare.ca/cancellation-fees

Please contact Jillian if you have any questions or concerns.

Please always ask any questions you may have and always be aware of all policies prior to booking any services.  We also have cancellation policies for dog-walking services, and these can be found on our website at PawsitiveCare.ca/dog-walking

Thank you for your understanding, and thank you for your business.

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Pawsitive Pet Care has been providing pet care services in Manitoba since 2010.